At ACTEX Learning/Mad River Books we are committed to serving you in a courteous, timely and efficient manner. You may contact our staff members with your questions by phone, fax, email or regular mail and receive a prompt response during our regular customer service hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. Eastern Time. You may also find your answers below at any time!
How can I place my order?
ACTEX Learning and Mad River Books offer 5 convenient options for placing an order:
- Online - Order securely online 24 hours a day, 7 days a week at our website:
www.actexmadriver.com. From our website shopping cart you may receive rewards and savings with our IPASS program.
- Email - Email your order directly to our sales representatives using our Electronic Order Form.**
- Phone - Place your order directly with the ACTEX Sales Team Monday through Friday, 8:030 a.m. to 5:30 p.m. Eastern Time at (860) 379-5470 or toll free at (800) 282-2839. Please be sure to check our holiday schedule.
- Fax - Complete your order form and fax it directly to the ACTEX Sales Team at (860) 738-3152.
- Mail - Mail your completed order form, along with your check, money order* or credit information to:
4 Bridge Street
PO Box 715
New Hartford, CT 06057
*Please note, checks must be in U.S. funds and drawn on a U.S. bank.
** Please note, in order to use the electronic order form you must have the latest version of Adobe Acrobat (8 or higher) installed on your computer.
When can I place an order?
Orders can be placed online at www.actexmadriver.com 24 hours a day, 7 days a week. Our business hours are Monday - Friday 8:30 a.m. - 5:30 p.m. Eastern Time. Orders placed before noon during regular business hours will be shipped that same day. Orders placed outside of regular business hours will be filled and shipped the following business day.
What payment options do I have?
We accept VISA, MasterCard, Discover, American Express and JCB debit and credit cards. We also accept check and money order payments in U.S. funds drawn on a U.S. bank and made payable to ACTEX Learning or Mad River Books.
Please note: ACTEX Learning and Mad River Books do not accept gift cards or electronic bank/wire transfers.
Corporate Account customers may be eligible to order using a Purchase Order. Please contact us for details.
Are my purchases with ACTEX taxable?
Orders within the U.S. are not taxable, with the exception of orders shipping to the state of Connecticut. Orders being shipped to Connecticut will be charged a 6.35% state sales tax.
For international orders: please note that any applicable duties and taxes are the responsibility of the consignee and are not included in the shipping charges.
Do you offer any discounts?
ACTEX already offers the lowest possible prices for our materials for students worldwide. Therefore, we cannot offer discounts to individual students regardless of their location. We are unable to offer discount codes upon request.
Please note that we do offer Value Packages for many of our products. You will receive a significant savings by purchasing your materials in these packages.
When placing your order online, be sure to enroll in our IPASS Program. It's free to join and you will earn points with each online purchase.
Please note that ACTEX is not affiliated in any way with the Society of Actuaries Discount Program. For more on this program, please visit www.soa.org.
Discounts may be available for book resellers and corporations. Discounts on electronic products are limited to only ACTEX published products. To see if you qualify for our Preferred Corporate Accounts program please click here.
Can I cancel my order?
If you would like to cancel your order, please contact us immediately. Orders placed Monday through Friday before noon Eastern Time ship the same day. The sooner you contact us, the better chance we have to stop the shipment.
The product I want is backordered, What do I need to know?
ACTEX works hard to keep our website updated with the expected due date of backordered products. It is a good idea to pre-order your manuals or textbooks even if they are backordered. When inventory arrives, backorders will be given priority and are filled and shipped first. If you do not pre-order, there may be further delays.
Please note: when a backordered item is purchased, the credit card is charged at the time the item ships, unless your backordered item is part of a Value Package. In this case, you will be charged full price for the Value Package at the time your order is placed.
Can I place an order using a Purchase Order?
Only pre-approved bookstores and Corporate Accounts may order using a purchase order. All other orders require prepayment.
If I order online, is my credit card secure?
Yes, your credit card is secure when ordering from ACTEX Learning/Mad River Books. Our web server takes all the necessary steps to protect your personal information, including your credit card number, from being intercepted during transmission. If you prefer not to place your order online, you may always place your order by phone at (860) 379-5470 or (800) 282-2839, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.
How do I know if my seminar registration is confirmed?
If you register for a live seminar, we will email registration confirmation to the seminar provider. Please allow up to 72 hours for the seminar provider to contact you.
If you have not received your email confirmation in this timeframe, please contact us.
A hard copy of your invoice will always be sent to you through the mail. Please feel free to contact us if you would like to have a copy of your invoice emailed or faxed to you.