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Frequently Asked Questions

At ACTEX, it is our goal to fill and ship orders quickly and efficiently. In-stock orders placed before 12:00 p.m. ET during regular business hours will normally be shipped that same day. In-stock orders placed after 12:00 p.m. ET will likely be shipped the following day. Orders placed outside of regular business hours will be filled and shipped the following business day. Please note that processing, fulfillment and transit times do not include delays because of incorrect address information, pending backorders, holidays, weekends or other extenuating circumstances. Please review our holiday schedule to be aware of when our office and warehouse are closed. (ACTEX reserves the right to occasionally close for an ice cream run!)

Customer Service

Customer Service is available by telephone at (860) 379-5470 or toll free at (800) 282-2839 and by email Monday - Friday, 8:30 a.m. - 5:00 p.m. Eastern Time. We look forward to hearing from you!

(860) 379-5470 Phone
(800) 282-2839 Toll Free
Email Us

Ordering

ACTEX Learning and Mad River Books offer 3 convenient options for placing an order:

  1. Online - Order securely online 24 hours a day, 7 days a week at our website: www.actexmadriver.com.  From our website shopping cart you may receive rewards and savings with our IPASS program.
  2. Email - Email your order directly to our sales representatives. They will be able to assist you from there.
  3. Phone - Place your order directly with the ACTEX Sales Team Monday – Thursday, 8:30 am – 5:30 pm and Friday, 8:30 am – 5:00 pm Eastern Time at (860) 379-5470 or toll free at (800) 282-2839.  Please be sure to check our holiday schedule.

*Please note, checks must be in U.S. funds and drawn on a U.S. bank.

** Please note, in order to use the electronic order form you must have the latest version of Adobe Acrobat (8 or higher) installed on your computer.

We accept VISA, MasterCard, Discover and American Express credit cards. We also accept check and money order payments in U.S. funds drawn on a U.S. bank and made payable to ACTEX Learning or Mad River Books.

Please note: ACTEX Learning and Mad River Books do not accept gift cards or electronic bank/wire transfers.

Corporate Account customers may be eligible to order using a Purchase Order. Please contact us for details.

Orders within the U.S. are not taxable, with the exception of orders shipping to Kentucky, which will be charged a 6.0% state sales tax.

For international orders: please note that any applicable duties and taxes are the responsibility of the consignee and are not included in the shipping charges.

ACTEX strives to offer the lowest possible prices for our materials for students worldwide. In addition, full-time college and university students can receive discounts of up to 50% on ACTEX Exam Preparation Online Courses and ACTEX eLearning Webinars. When a product has a “View Discounts” option, click on that tab to view the details of the discount and how to obtain it.

Also, when placing your order online, be sure to enroll in our IPASS Program. It's free to join and you will earn points with each online purchase.

Please note that ACTEX is not affiliated in any way with the Society of Actuaries Discount Program. For more on this program, please visit www.soa.org.

Discounts may be available for book resellers and corporations. Discounts on electronic products are limited to only ACTEX published products. To see if you qualify for our Preferred Corporate Accounts program please click here.

If you would like to cancel your order, please contact us immediately. Orders placed Monday through Friday before noon Eastern Time ship the same day. The sooner you contact us, the better chance we have to stop the shipment.

Many actuarial study materials are not available at the start of each "exam season". The reason for this is that the SOA and CAS often do not release the syllabus information to the authors/publishers until 6 or 7 weeks prior to the start of the new exam season. This leaves the authors/publishers very little time to update and publish the revised study manuals. Depending upon the publisher and the number of revisions required, most manuals are available for shipment by June 1st to 15th for the Fall Exams and December 1st to 15th for the Spring exams.

ACTEX attempts to let all customers know the expected availability date prior to purchase. We cannot control whether or not these dates will be met however, we do try to contact our customers if significant delays are expected. Most pre-orders are filled the very same day we receive the inventory at our warehouse. For this reason, we strongly urge customers to pre-order because shipments are made on a first-to-order, first-to-ship basis. If you do not pre-order, further delays are possible. Please note, when you pre-order your credit card is charged at the time to order is placed not when the item is shipped.

Only pre-approved bookstores and Corporate Accounts may order using a purchase order. All other orders require prepayment.

Yes, your credit card is secure when ordering from ACTEX Learning/Mad River Books. Our web server takes all the necessary steps to protect your personal information, including your credit card number, from being intercepted during transmission. If you prefer not to place your order online, you may always place your order by phone at (860) 379-5470 or (800) 282-2839, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.

Shipping

For detailed information on shipping policy and procedure, please view the ACTEX shipping information page.

At ACTEX, it is our goal to fill and ship orders quickly and efficiently. Orders placed before 12:00 pm ET during regular business hours will be shipped that same day. Orders placed after 12:00 pm ET will be shipped the following day. Orders placed outside of regular business hours will be filled and shipped the following business day. (ACTEX reserves the right to occasionally close for an ice cream run!)

Domestic orders (within the Continental United States) may be shipped with Economy shipping (1-2 days slower than Standard service), Standard service (1-5 business days), or shipping that is guaranteed in 3-Day, 2-Day or Next Day delivery. Economy shipping is not available for AK, HI and US Territories. If shipping to a PO Box, this must go by Economy shipping. Transit time for delivery does not include order processing time at the warehouse, fulfillment, weekends, holidays or other delays outside of our control. Quoted delivery timeframes do not include the day an order is shipped. Transit timeframes are normally:

  • Economy service (available to Continental US residential orders, under 11lbs): 2-4 business days
  • All other U.S. territories: orders ship via International Expedited (1-3 business days) or International Express (1-2 business days)

International orders will be charged actual costs as designated by the carrier. Orders shipping to Canada will be subject to a minimum shipping charge of $31.95. The minimum charge for other international locations is $38.75. Orders shipping to Canada are eligible for Standard shipping with a delivery time in 2-6 business days.

International orders are shipped via International Expedited (1-3 business days) or International Express (1-2 business days).

Please note that any applicable duties and taxes are the responsibility of the consignee and are not included in the shipping charges. Mad River Books reserves the right to adjust shipping charges to reflect actual shipping cost. Customers will be contacted if changes to shipping charges are anticipated.

If you would like to ship an order ro an APO-FPO address, please make sure you choose Economy shipping at checkout. This is the only option we have for USPS. Please note that UPS will not deliver to these addresses.

Canadian and other international orders will be charged actual costs as designated by the carrier. Orders shipping to Canada will be subject to a minimum shipping charge of $31.95. The minimum charge for other international locations is $38.75.

Please note that any applicable duties and taxes are the responsibility of the consignee and are not included in the shipping charges. Mad River Books reserves the right to adjust shipping charges to reflect actual shipping cost. Customers will be contacted if changes to shipping charges are anticipated.

ACTEX offers guaranteed faster shipping for US orders only. Customers will be charged the actual shipping charges, as designated by the carrier, depending upon transit time selected, delivery location and package weight. Quotes for these shipping services are available during check-out, prior to final order confirmation. Note that delivery times do not include the day a package is shipped. For special delivery requests, please contact customer service for your options.

For all UPS shipments, a tracking number will be included in your shipment confirmation email. You may track your package with UPS by clicking here.

UPS generally requires a signature at the time of delivery for all packages shipping to a commercial or residential address. You may, however, request for your package to be driver released with no signature required.

Please note: ACTEX Learning and UPS are not responsible for any lost or damaged packages if you have requested your package to be left without signature confirmation.

We apologize for any order that has not been delivered correctly or in excellent condition. Customers must notify ACTEX of any damage or discrepancy within 5 days of receipt of their order. If the package appears to have been damaged in transit, please retain the original packing materials as they may be required in order for us to submit a claim to the carrier. Please contact us by email or phone to report damages or discrepancies.

Returns

Returns will be accepted within 30 days of the invoice date. Please include a copy of your invoice along with your return. Shrink wrapped materials must be unopened and all products must be free of any noticeable wear or damage.

Any electronically distributed study materials are not eligible for refund, including Bundles with electronic components.

Bargain books and books on sale are sold "as is," and are final sales, not eligible for return or refund.

Bookstores & Distributors Return Policy:

For accounts in good standing, we will accept merchandise within the following limits:

  1. A written request for authorization to return merchandise must be submitted.
  2. Returns of textbooks will be accepted within six months of the invoice date of purchase, and study manuals will be accepted within three months of the invoice date.
  3. No more than 25% of any title purchased may be returned. For distributors, no more than 10% of study manuals may be returned.
  4. Returned stock must be in suitable condition for resale.

If a title or edition is scheduled for discontinuation, returns will not be accepted. We will do our best to notify customers of such edition changes at the time of shipment.

Please address all returns to:
ACTEX Learning Returns
150 Shelton Lane
Russellville, KY 42276

Customers are responsible for return shipping charges with the exception of returns made as the result of a shipping error on the part of ACTEX. Additional shipping costs such as tracking service and insurance are optional for return shipping and are at the customer's discretion. Return shipping will not be refunded.

As soon as we receive your returned materials, we will issue a credit for the full cost of the item. Please note that it may take from 5-7 business days for credits to appear on your credit card statement.

ACTEX reserves the right to offer a partial refund or refuse a refund for items displaying obvious wear and tear.

Returns are not available for most electronic products. Online courses and seminars may be eligible for a refund. Please contact us for details.


Online Courses & Live Seminars

If you register for a live seminar, we will email registration confirmation to the seminar provider. Please allow up to 72 hours for the seminar provider to contact you.

If you have not received your email confirmation in this timeframe, please contact us.

A hard copy of your invoice will always be sent to you through the mail. Please feel free to contact us if you would like to have a copy of your invoice emailed or faxed to you.

Login information for the ACTEX online course forum will be sent to all students via email on the day prior to or the first day of the course.

Login information for the ACTEX online course forum for students registering after the first day of the course will receive an email the next business day (as soon as possible after the order is placed).

At this time ACTEX Online Courses are not limited to a particular number of "seats". Registration will remain open until the course begins. To ensure preparedness, we recommend registering as early as possible.

ACTEX online courses are conducted as a forum or message board that allows students to access information at their own convenience within a loosely structured timeframe. Instructors will have prearranged, "live," office hours weekly. Quizzes and assignments will be designated particular due dates. For more information on online course schedules, please review the "student responsibilities," paragraph in each individual course description.

Online courses which culminate in a final exam require students to have a proctor for the exam. The proctor's responsibilities include reviewing the necessary exam information, documenting student activity during the exam on the provided anomaly form, and remaining in the exam room throughout the exam period.

Students are responsible for obtaining their own proctors. Your proctor must hold a designation of ASA, FSA, ACAS or FCAS. We also offer students the opportunity to utilize remote proctoring services through ProctorU. ProctorU does charge a fee for this service. ACTEX does not profit from this.

Following the completion of the course, passing grades are sent electronically to the Society of Actuaries. Grades are then emailed to students with instructions for applying for VEE credit. Non-passing grades are not sent to the Society of Actuaries.

Students who are unable to achieve a passing score may retake the entire course, or the final examination only, at no additional charge. This offer does not include course materials including the textbook or software subscriptions.

If the student does not pass the course after the first retake opportunity, the student must enroll in the course without a discount.

Products

Look closely at your shipment confirmation. It should indicate the method of shipment to be "electronic," or "free." This indicates that the product has been emailed to you, not physically shipped.

Electronic products are delivered in one of two ways. Products published by ACTEX are typically emailed within 24 hours of ordering, with access instructions. If you have not received an email and have placed your order within regular business hours, please check your spam and junk mail folders. Some internet service providers will reroute emails containing attachments or downloadable material. Other electronic products are sent directly from the instructor or publisher. Items such as these require a 72 hour delivery timeframe.

Other electronic products are sent directly from the instructor or publisher. Items such as these require a 72 hour delivery timeframe.

ACTEX & ASM Preliminary Exam Study Manuals purchased through authorized retailers include StudyPlus+ digital bonus materials. You can access your StudyPlus+ Bonus materials by visiting actuariallearning and entering your unique key code, which is included in printed manuals near the front cover, or sent by email with electronic manuals. Learn more about StudyPlus and accessing your bonus materials. Learn more about StudyPlus and accessing your bonus materials.

Every student has a different style of learning, which is why we offer manuals and texts in such a wide variety! If you are not sure where to start, we recommend visiting the following websites: www.soa.org or www.beanactuary.org.

Many of our manuals have a 1-day free online trial option available. Simply select 1-Day Free trial on the manual you are interested in receiving a sample of. Most ACTEX and ASM Manuals have this option. These are a great way to see which author's style suits you best.

No, you must order the SOA and CAS study note packages directly from the SOA and the CAS.
www.soa.org Society of Actuaries
www.casact.org Casualty Actuarial Society

You may fill out the Customer Feedback form. The information will be reviewed and sent to the appropriate author for confirmation. Corrections will be made available in an errata list on this site.

We always recommend working with the most recent study materials for any exam. Changes in syllabus may occur throughout the years as well as clean-up of errata and the addition of beneficial material. It is always best to be safe and use the manual edition that is intended for the year of your exam.

You can find the instructions by selecting your model number below:
TI-30XS MultiView
TI-30XIIS
TI-BAII Plus
TI-BAII Plus Professional

Eureka! DRM Content Reader

DRM stands for Digital Rights Management. DRM-protected content has been encrypted and assigned specific user permissions to uphold the copyright of that property and prevent non-approved use. DRM protections outline specific usage terms including duration of access, printing, downloading, copying, sharing, and the number of devices a user is permitted to use. DRM encryption may not be removed from digital materials; attempts to do so are a violation of Eureka! terms and conditions and can result in incident reports. Incident reports may be distributed to employers and/or professional membership organizations to notify them about members’ breaches of their Professional Code of Conduct.

Eureka! is an eReader program built exclusively for use with DRM protected documents distributed through ArchiMedia Advantage, Inc. learning platforms. Eureka! is supported for use on most devices: web-browser, iOS and Android mobile applications, as well as Mac and PC desktop applications.

You will receive immediate access to the Eureka! browser eReader when you click on the cover image thumbnail of your content on the Actuarial Learning product page (not the version with brand logo plus a title appearing in a gold or blue bar.) Look for a Eureka! logo (a purple Sigma icon with a gold crown) to find buttons for you to click and download the desired mobile and/or desktop applications for Eureka!. As with any software, Eureka! will undergo regular updates and improvements, so please check regularly to make sure you are using the most current version of the software. (To find the mobile applications directly in the Google Play or App Store, search “Eureka Viewer” or “Eureka ArchiMedia”.) The Eureka! eReader and its applications are provided free of charge.

DRM content licenses are fulfilled through the Actuarial Learning platform once the product access keycode has been activated there. Access keycodes typically get delivered by email and, for most products, are sent to the “ship to” email address of your order. For some printed materials (primarily ACTEX and ASM study manuals and some ACTEX textbooks) the access keycode for that product is printed on a brightly colored interior page (manuals) or beneath a scratch-off label on the cover of the shipped product (textbooks).

Keycodes for some pre-order materials are held until the new edition on pre-order is “in stock”. However, if your pre-order includes temporary access to an earlier edition of material, for example, a keycode is sent to your “ship to” email address shortly after your order is confirmed.

First, verify you order includes access to digital material. Confirm the keycode won’t be provided as a printed code on the cover or an interior page of a print-only order. Check that the item is “in stock” or if it is pre-order, that you should receive digital access to an earlier edition of the material.

If you are certain a keycode should be delivered, double-check that the “ship to” email address on your order is spelled correctly. Confirm that messages from the vendor bookstore are not inadvertently being filtered into junk, spam, or bulk folders. Contact your Vendor if you need to make corrections to misspelled “ship to” email addresses and/or request that a keycode be resent.

No. DRM protected materials are not accessible using other secured or unsecured digital formats. Some products may be available for purchase in a printed format as well. If you unable or unwilling to use the required software, please check the product listing on the Vendor website to review purchase options before placing your order.

Yes. Users may utilize DRM content offline, for 5 days at a time, using the Windows or Mac desktop application, the Android mobile application, or the iOS mobile application.

Once the product keycode has been activated on Actuarial Learning, the digital content is available for viewing online and offline. For offline access, please install the Eureka! mobile or desktop application of your choice and login to the application using the same username and password credentials as your Actuarial Learning and bookstore account logins. Once you are logged into the application, actively licensed digital material will appear in a list of thumbnail view on the opening page. Select and download the material you want to read offline. If your offline access comes to exceed the limited time, you will receive a notice to reconnect to the internet to gain additional time for use, online or offline.

The Eureka! eReader provides tools to take notes, make comments & add annotations (such as underline, cross out, and highlight text) within the application. Touchscreen devices allow you to add hand-written notations on the document. These marks or annotations are recorded but do not change or edit the source document. Annotations will sync across devices, but use caution if simultaneously using online and offline versions of the same content interchangeably, because annotations can be lost; annotations made to an offline version of a document will overwrite annotations made to the online version as soon as the offline reconnects to the internet and sync. Overwritten annotations cannot be recovered in the software or applications. Contact technical support (support@actuariallearning.com) as soon as possible (no more than 5 days from an overwrite incident) to inquire whether recovery is possible. The less time and fewer changes made since the incident, the greater likelihood information may be recovered.

Web Browser eReader: Supported Browsers

  • Chrome (all versions)
  • Firefox (all versions)
  • Safari (all versions)
  • Edge (all versions)
  • Internet Explorer (version 10 and up)
  • Android Chrome (version 59 and up)
  • Mobile Safari (version 11 and up)

Windows Desktop Application

Support for Windows 10 only

Mac Desktop Application

Requires macOS 10.7 or later & Mac with Apple M1 chip

Android Mobile Application

Requires Android 6.0

iOS Mobile Application

iPhone:Requires iOS 8.0 or later

iPad:Requires iPadOS 8.0 or later

For assistance navigating each variation of the Eureka eReader, choose the corresponding guide sheet:

WebViewer

iOS application

Android application

Mac desktop application

Windows desktop application

Your document permissions must include printing rights in order to print. If you are unsure, check the “digital terms and conditions” notes for the document on actuariallearning

Content “Notes” that have been added to a document are able to be printed regardless of the printing rights for the published content. “Notes” made to a document with printing rights will not appear embedded or entered onto a document page in printed format. When printed, notes always render separately from the primary document.

Print functionality is only available through the PC and Mac Desktop Applications. To print, please follow these steps:

  1. Login to actuariallearning and enter the digital access keycode
  2. Download and install the appropriate desktop offline application for your device
  3. Login to the application with the same username and password as your Vendor account with the bookstore and ActuarialLearning.com
  4. Select and open the document you wish to print in the application
  5. Once the document has opened within the application, click the printer icon in the top, right-hand corner of the Eureka! desktop offline application screen
  6. Choose “document” to print from the material or “notes” for the notes, if any, you added.
  7. In the printer dialogue box, enter the page or range of pages and click “print”. (Please be aware that use of virtual printers are prohibited and all attempts to alter or remove DRM encryption are violations of copyright law. Copyright violations are closely monitored and get reported to employers and/or professional membership organizations, to be recorded as a breach of professional codes of conduct and can be grounds for further discipline, including expulsion or termination.)
  8. Annotations other than “Notes” are not available for printing.

Whether your DRM license permits printing of the document or not, you are permitted to print your “Notes”, following these instructions:

  1. From within the PC or Mac Desktop Offline Application, click the print button in the upper right-hand corner of the document screen and chose “Print Notes.” Notes are printed with the title of the manual at the top and appear as a list, by page. The manual itself will not be printed along with the notes.
  2. Printing notes is only available within the PC or Mac desktop offline application.
  3. Annotation, other than “Notes”, are not available for printing.

DRM content licenses provide you with access to material for a set period of time. Content that has expired will not appear in your list of documents within the Eureka! application. To see a complete list of your digital tools, both active and expired, visit your home page (“My Learning Tools”) on actuariallearning

We certainly hope you don’t encounter such issues. But software and applications do get updated often as a reflection of our technical team’s continuous improvements and refinements to the program. If Eureka! won̵t open, crashes, or you see an error when attempting to open material you know has not expired, please go to www.archimediaadvantage.com/eureka and make sure that you are working with the most up-to-date version of the application. If you are up to date, try restarting your computer or device and proceed to try opening the app/material again. If the issue persists, please contact support@actuariallearning.com

Other

On our website select the items you wish to purchase by adding them to your shopping cart. Next, go to secure checkout. You will be prompted to enter your username and password. This will bring up your customer profile. Make sure that the information is correct. This page will also display the number of IPASS points you have available. Click "continue." You will see a window asking how many points you would like to apply to the order. Input the amount you would like to apply and click "continue." You will then be prompted for your credit card information to complete the transaction.

For full information or to request a desk copy please click on this link.

We are always interested in new textbook ideas, and occasionally have openings for authors of existing products. Please send an e-mail to support@actexmadriver.com with specifics on your interest and expertise.