How can I place my order?
ACTEX Learning and Mad River Books offer 5 convenient options for placing an order:
- Online - Order securely online 24 hours a day, 7 days a week at our website:
www.actexmadriver.com. From our website shopping cart you may receive rewards and savings with our IPASS program.
- Email - Email your order directly to our sales representatives using our Electronic Order Form.**
- Phone - Place your order directly with the ACTEX Sales Team Monday – Thursday, 8:30 am – 5:30 pm and Friday, 8:30 am – 5:00 pm Eastern Time at (860) 379-5470 or toll free at (800) 282-2839. Please be sure to check our holiday schedule.
- Fax - Complete your order form and fax it directly to the ACTEX Sales Team at (860) 738-3152.
- Mail - Mail your completed order form, along with your check, money order* or credit information to:
4 Bridge Street
PO Box 715
New Hartford, CT 06057
*Please note, checks must be in U.S. funds and drawn on a U.S. bank.
** Please note, in order to use the electronic order form you must have the latest version of Adobe Acrobat (8 or higher) installed on your computer.
What payment options do I have?
We accept VISA, MasterCard, Discover and American Express credit cards. We also accept check and money order payments in U.S. funds drawn on a U.S. bank and made payable to ACTEX Learning or Mad River Books.
Please note: ACTEX Learning and Mad River Books do not accept gift cards or electronic bank/wire transfers.
Corporate Account customers may be eligible to order using a Purchase Order. Please contact us for details.
Are my purchases with ACTEX taxable?
Orders within the U.S. are not taxable, with the exception of orders shipping to the states of Connecticut and Kentucky. Orders being shipped to Connecticut will be charged a 6.35% state sales tax. Orders being shipped Kentucky will be charged a 6.0% state sales tax.
For international orders: please note that any applicable duties and taxes are the responsibility of the consignee and are not included in the shipping charges.
Do you offer any discounts?
ACTEX strives to offer the lowest possible prices for our materials for students worldwide. In addition, full-time college and university students can receive discounts of up to 50% on ACTEX Exam Preparation Online Courses and ACTEX eLearning Webinars. When a product has a “View Discounts” option, click on that tab to view the details of the discount and how to obtain it.
Also, when placing your order online, be sure to enroll in our IPASS Program. It's free to join and you will earn points with each online purchase.
Please note that ACTEX is not affiliated in any way with the Society of Actuaries Discount Program. For more on this program, please visit www.soa.org.
Discounts may be available for book resellers and corporations. Discounts on electronic products are limited to only ACTEX published products. To see if you qualify for our Preferred Corporate Accounts program please click here.
Can I cancel my order?
If you would like to cancel your order, please contact us immediately. Orders placed Monday through Friday before noon Eastern Time ship the same day. The sooner you contact us, the better chance we have to stop the shipment.
The product I want is backordered, What do I need to know?
Many actuarial study materials are not available at the start of each "exam season". The reason for this is that the SOA and CAS often do not release the syllabus information to the authors/publishers until 6 or 7 weeks prior to the start of the new exam season. This leaves the authors/publishers very little time to update and publish the revised study manuals. Depending upon the publisher and the number of revisions required, most manuals are available for shipment by June 1 st to 15 th for the Fall Exams and December 1 st to 15 th for the Spring exams.
ACTEX attempts to let all customers know the expected availability date prior to purchase. We cannot control whether or not these dates will be met however, we do try to contact our customers if significant delays are expected. Most pre-orders are filled the very same day we receive the inventory at our warehouse. For this reason, we strongly urge customers to pre-order because shipments are made on a first-to-order, first-to-ship basis. If you do not pre-order, further delays are possible. Please note, when you pre-order your credit card is charged at the time to order is placed not when the item is shipped.
Can I place an order using a Purchase Order?
Only pre-approved bookstores and Corporate Accounts may order using a purchase order. All other orders require prepayment.
If I order online, is my credit card secure?
Yes, your credit card is secure when ordering from ACTEX Learning/Mad River Books. Our web server takes all the necessary steps to protect your personal information, including your credit card number, from being intercepted during transmission. If you prefer not to place your order online, you may always place your order by phone at (860) 379-5470 or (800) 282-2839, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.