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Memorial Day Hours of Operation: ACTEX and our warehouse will be closed beginning at 3:00 PM EST Friday, 5/22/2020 through Monday, 5/25/2020. Any orders placed starting Friday 5/22/2020 will be packaged and shipped out Tuesday 5/26/2020. Emails to customer service will be answered in the order in which they are received.

In these unprecedented times, we are taking all steps needed to protect you and our staff, while helping to make sure all of your educational needs are met. We want to assure you that ACTEX is conducting business as usual, just from the comfort of our own homes. This means no disruption in our service to you. We are still shipping items regularly and will continue to do so, though we cannot guarantee UPS shipping timetables. Should you have any questions, please feel free to reach out, we are here to support you in this trying time!

ACTEX and ASM study manuals

REFUND REQUEST

Digital ONLY

Printed

Printed & Digital Bundles

31 - 60 days since purchase

inactive code, full refund

unopened material, full refund

unopened, inactive code: full refund

     

unopened, active code: refund for bundle - digital manual price only

≤ 30 days since purchase

inactive OR active, full refund upon request

unopened material, full refund

unopened, inactive code: full refund with return of printed

     

unopened, active code: full refund with return of printed

ACTEX and ASM customers with active licenses not seeking a refund or who do not fit within the parameters of our temporary refund policy will be guaranteed access to all of the digital material associated with the affected exams, through the date of the next exam session

ActuarialExam (Condie):License purchased for Spring 2020 exams will be extended through the date of the Fall 2020 exam

Actuarial Brew:Current exam FM practice question licenses expiring prior to 6/11/2020 will be extended through 8/25/2020 (which is expected to accommodate 2 additonal exam sessions after the cancelled FM exam)

BTDT (Ostaszewski):Current, active material licenses will be extended for 90 additional days

Coaching Actuaries:If you were scheduled to take a test that has been postponed, we are providing a complimentary subscription that matches your current subscription for you to use at any time between now and the next exam sitting.

The Edge: Spring 2020 exam material access will be extended through the date of that exam, once it is rescheduled

The Infinite Actuary:If you purchased any of our products for the spring 2020 sitting, we will be extending your expiration dates through the new date, once it becomes known. Also, anyone who purchases any of TIA's exam prep courses as of March 18, 2020 and later will be guaranteed access through the fall exam date.

PAK:Spring 2020 product access will be made available by PAK through the (TBA) date of the rescheduled exam (estimated June-September 2020)

XPA: Spring 2020 digital licenses will be extended to provide access through the Fall 2020 exam date

Other materials:
We are working to gather all of the information we can to help alleviate any concern or confusion you may have. Your well-being is our top priority and we will continue to offer our full support. This includes communicating other vendor responses to the exam date changes and posting those new details here as they are received.

On behalf of everyone at ACTEX Learning, we hope that you and your family are safe. Thank you for being a valued member of our actuarial community.

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