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Shipping Information

Shipping Policy: Due to the length of study time necessary to prepare for actuarial exams, the goal of ACTEX Learning and Mad River Books is to get your books to you as quickly as possible so that you may begin your studies. All in-stock orders received before 12 p.m. Eastern on a business day are normally shipped within 1 business day. Orders received after 12 p.m. on a business day or on a weekend, holiday or other day that ACTEX or our warehouse is closed will ship the following business day. Please see below for more detailed shipping information.

IMPORTANT: applicable duties and taxes are the responsibility of the consignee. A small duties fee is collected for Canadian orders to help expedite shipping, but any additional fees are not included in the shipping charges. All other international orders are also responsible for all duties and taxes necessary to receive your package. Orders that are refused delivery for non-payment of fees are considered abandoned; abandoned orders will not be refunded. Refused items are non-refundable; customers may be responsible for the extra shipping cost for the package being returned to our warehouse after a refused delivery. Mad River Books reserves the right to adjust shipping charges at the time of order processing to reflect actual cost. ACTEX Learning/Mad River Books does not earn a profit on our customers’ shipping fees.

Estimated Time-in-Transit Map - Check this map for estimated time-in-transit for US Standard shipping of in-stock orders, from our warehouse. Transit times may be affected by high volume periods in our warehouse or with the shipper, holidays, weekends, extreme weather, or other extenuating circumstances outside of our control.

It is important to please verify that your address is correct including suite or apartment numbers. Please do not enter information into the ‘Company’ field unless the package is being sent to a business location. Invalid and incorrect addresses will result in undeliverable packages or delays, which are not the responsibility of ACTEX Learning/Mad River Books. Address corrections made after an order is placed will incur fees as well.

Email Us
TELEPHONE:   (860) 379-5470 -or- (800) 282-2839
FAX:   (860) 738-3152

Frequently Asked Questions

  • In-stock orders shipping within the Continental U.S. going to a residential address and under 10lbs may be offered Economy shipping, at a rate of $8.95, for delivery likely 1-2 days longer than Standard shipping.
  • Standard shipping normally takes 1-5 business days in transit. This does not include weekends, holidays, or warehouse processing time of 1-2 business days. Orders with all items in-stock will normally ship within 1 business day. In-stock orders received after 12pm Eastern may not be processed or shipped until the following day.
  • Orders shipping to Connecticut and Kentucky will be charged state sales tax. Orders being shipped to Connecticut will be charged a 6.35% state sales tax of physical products and 1% sales tax for some digital products. Orders being shipped to Kentucky will be charged a 6.0% state sales tax on physical products.
  • Guaranteed faster shipping are offered during checkout on-line, prior to confirmation of an order. Special requests (such as shipping on a customer’s account) may be possible. Please call customer service for availability.
  • Saturday is not considered a standard business day for shipping transit times. Customers requesting special Saturday delivery will be charged additional fees.
  • Shipping can be delayed by forces of nature, weekends, holidays or other events outside of our control; neither ACTEX/Mad River Books nor the shipping company are responsible for these ‘delays’; the customer is responsible for noting the impact that events surrounding the timeframe of their order may have and to plan accordingly.

  • Standard Shipping is via UPS Express Saver (delivery in 2 - 4 business days) including customs clearance.
  • Other shipping methods available upon checkout or call Customer Service for information.
  • Street address and phone number required - UPS will not deliver to a PO Box.
  • Please note that duties and taxes are not included in the shipping charges, and are the responsibility of the consignee.

  • Standard Shipping is via UPS Worldwide Express Saver (delivery in 2-5 business days) including customs clearance
  • Street address and phone number required - UPS will not deliver to a PO Box
  • Shipping charges are the actual charges by the carrier.
  • Please note that duties and taxes are not included in the shipping charges, and are the responsibility of the consignee.

If an international package is returned due to refusal of delivery, the customer is responsible for the shipping charges to and from ACTEX.